Refund policy

Return & Refund Policy

At Klir, we are committed to providing premium skincare products crafted with quality and care. Your satisfaction is important to us.

Returns

Due to the hygienic nature of skincare products, we are unable to accept returns or exchanges on opened or used items.

We gladly accept returns of unused, unopened products in their original packaging within 30 days of the delivery date.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at info@klirskincareco.com. Include your order number and photos of the item(s), and we'll gladly replace the product or issue a refund.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

The following items cannot be returned:

Opened or used skincare products

Gift cards

Promotional or clearance items marked as final sale

Products damaged due to misuse or improper storage

How to Start a Return

To request a return, please email info@klirskincare.com with:

Your order number

Full name

Reason for the return

Photos (if the item is damaged or incorrect)

Our customer care team will provide return instructions.

Questions?

If you have any questions about your order, we're here to help. Contact us at support@klirskincare.com, and we'll be happy to assist you.

Klir Satisfaction Guarantee
We want you to love your Klir experience. If you're not completely satisfied with your first purchase, contact us within 30 days of delivery. Our team will work with you to find the right solution, which may include product recommendations, store credit, or, in select cases, a refund. Our goal is to ensure every customer feels confident in their skincare journey.